Terms & Conditions

Last Updated: December 5, 2025

These Terms and Conditions (“Terms”) govern all services provided by Vanse Global (“Company,” “we,” “our,” or “us”). By requesting our services, submitting an inquiry, making a payment, or engaging with our website, you acknowledge that you have read, understood, and agree to be bound by these Terms (“Agreement”). If you request or pay for services on behalf of another traveler or group, you represent and warrant that you are authorized to enter into this Agreement on their behalf and to bind all related travelers (“Client,” “Traveler,” “you,” or “your”) to these Terms.

These Terms constitute a legally binding agreement. Acceptance may occur electronically, including through submission of an inquiry, execution of forms, payment of invoices, or continued engagement with the Company’s services.

 

1. Application of Terms

These Terms apply to all inquiries, consultations, planning engagements, travel arrangements, and advisory services rendered by the Company.

These Terms automatically apply to every transaction, invoice, proposal, and booking request.

By continuing to engage our Services, you accept these Terms. The Company may update these Terms at any time without prior notice.

2. Scope of Services

Vanse Global provides bespoke travel planning and advisory services, including but not limited to:

• Travel consultation
• Itinerary design and curation
• Transportation and accommodation coordination
• Dining and cultural experience recommendations
• Concierge and lifestyle support

All services are subject to availability and the Company’s sole discretion. We reserve the right to decline service requests for any reason.

3. Payments

• Invoices are due upon receipt unless otherwise stated.
• Bookings will not be confirmed until full payment is received.
• Delayed payment may result in cancellation, forfeiture of arrangements, or price increases.

Service Fees

All planning, consultation, and coordination fees (“Service Fees”) are non-refundable once paid.

These fees cover professional time, research, and intellectual curation — they do not guarantee availability or pricing until Supplier confirmation is secured.

Payment Methods

Payments may be made via approved electronic methods, including credit card or bank transfer.

Travelers acknowledge that charges may appear as separate transactions from the Company and from individual Suppliers.

No Guarantee of Availability or Outcomes

The Company provides professional advisory and coordination services only. Availability, pricing, upgrades, amenities, and confirmations are subject to Supplier policies and real-time inventory and are not guaranteed until confirmed by the applicable Supplier.

4. Cancellations, Changes, and Refunds

All cancellations or modification requests must be submitted in writing.

a. Service Fees

Service Fees are strictly non-refundable once planning or proposal work begins.

b. Supplier Policies

All travel arrangements (air, hotel, events, tours, transportation, etc.) are governed by the individual Supplier’s terms and conditions.

Refunds, if any, will be issued only in accordance with applicable Supplier policies.

c. Company Limitation

Under no circumstances will the Company refund more than the amounts actually received by us and not yet paid to Suppliers.

d. Client-Initiated Changes

Changes requested after confirmation may incur additional Company administrative fees and Supplier-imposed penalties.

e. Force Majeure (Company-Initiated)

Refunds or compensation will not be issued when travel is disrupted due to circumstances outside the Company’s control, including but not limited to:

• natural disasters
• pandemics
• strikes
• government orders
• civil unrest
• airline or Supplier operational failures

f. Non-Refundable Elements

All deposits, special request items, and Service Fee retainers are non-refundable.

g. Travel Insurance

The Company strongly recommends that Travelers purchase comprehensive travel insurance, including coverage for trip cancellation, interruption, medical expenses, and emergency evacuation. Failure to obtain travel insurance is at the Traveler’s sole risk.

 

5. Confidentiality

We value your privacy. All personal, financial, and travel-related information shared with the Company is treated as confidential and will not be disclosed except as necessary to perform services or as required by law.

This obligation survives the termination of services.

6. Traveler Conduct

Travelers and members of their party are expected to behave respectfully, lawfully, and non-disruptively in all interactions with the Company and Suppliers.

Any conduct deemed abusive, threatening, fraudulent, inappropriate, or unsafe may result in immediate termination of services without refund.

The Company reserves the right to refuse future service to any client who violates this policy.

7. Force Majeure (Mutual)

Neither party shall be held liable for failure or delay in performance due to events beyond reasonable control, including natural disasters, war, public health emergencies, government actions, or other similar events.

Both parties will use reasonable efforts to resume performance once feasible.

8. Liability Disclaimer

The Company acts solely as an intermediary between clients and independent Suppliers.

We do not own or operate airlines, hotels, transportation, tour companies, or any other travel provider.

Accordingly, the Company is not liable for any:

• act, error, or omission of any Supplier
• personal injury, illness, or death
• loss, theft, or damage to property
• delays, disruptions, schedule changes, or irregularities
• political instability or unsafe conditions at the destination

Limitation of Liability

The Company’s total liability, if any, shall not exceed the total amount of Service Fees paid directly to the Company.

9. Indemnification

To the extent permitted by law, the Traveler agrees to indemnify and hold harmless the Company from any claims, damages, losses, or expenses arising from the Traveler’s own acts, omissions, misrepresentations, or failure to comply with Supplier terms or applicable laws.

 

10. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of California, without regard to conflict-of-law principles.

In the event of a dispute:

1. Both parties must first attempt informal resolution.
2. If unresolved, the matter will proceed to binding arbitration in Los Angeles County, California, before a single arbitrator under the rules of the American Arbitration Association.
3. Each party bears its own costs and fees.
4. The arbitrator’s decision is final and binding, and may be enforced in any court of competent jurisdiction.

11. Waiver of Jury Trial

Each party acknowledges that disputes relating to this Agreement may involve legal complexity.

Accordingly, both parties irrevocably waive the right to a trial by jury in any litigation arising from or relating to this Agreement.

12. Miscellaneous

 

Entire Agreement

These Terms constitute the entire agreement between the parties and supersede any prior discussions or representations.

Updates

The Traveler is solely responsible for reviewing updated Terms, as continued use of Services indicates acceptance.

Assignment

This Agreement may not be assigned without the Company’s written consent.

Severability

If any provision is found invalid, the remaining provisions will remain in effect.

Statute of Limitations

Any claim arising out of these Terms must be brought within one (1) year from the event giving rise to the claim.

Waiver

The failure of either party to enforce any provision does not constitute a continuing waiver.

13. Seller of Travel and TCRC Information

Vanse Global complies with the California Seller of Travel Law. 

CST Registration Number: 2167549-50

Registration as a seller of travel does not constitute approval by the State of California.

This business is a participant in the Travel Consumer Restitution Corporation (TCRC). Travelers located in California may be eligible for a refund from the TCRC if they suffer a loss as a result of non-performance by this seller of travel.

14. Contact Information

Questions regarding these Terms may be directed to: contact@vanseglobal.com